At Grease Costumes Shop, we’re all about helping you find the perfect outfit – whether you’re after Buzz Lightyear costumes, Animal Planet gear, or authentic Grease costumes. We want you to be absolutely stoked with your purchase. But we know that sometimes things might not be quite right. That’s why we’ve made our returns process as easy as possible!

Our Returns Policy

We accept returns and exchanges within 15 days of you receiving your items. To be eligible for a return, your item must be:

  • In its original condition (unworn, unwashed, with tags attached)
  • In the original packaging
  • Accompanied by your proof of purchase
Note on Costume Props, Gloves & Hands: For hygiene reasons, we cannot accept returns on costume props, gloves, hands, or any intimate apparel items that have been removed from their original packaging. These items are final sale to ensure everyone’s health and safety.

How to Return an Item

Follow these simple steps to return or exchange your item:

  1. Contact us first at [email protected] within 15 days of receiving your order
  2. Include your order number and reason for return
  3. We’ll email you a Returns Authorisation number and instructions
  4. Pack the item securely with your Returns Authorisation number visible
  5. Ship the package to: Grease Costumes Shop, 25 Ridge Road, GREGORY RIVER, AU 4660

Return Shipping

You’re responsible for return shipping costs unless the item arrived damaged or we made an error in your order. We recommend using a tracked shipping service as we can’t be responsible for items lost in return transit.

Refund Timeline & Method

Once we receive and inspect your return:

  • We’ll process your refund within 3-5 business days
  • Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Depending on your bank or payment provider, it may take 5-10 business days for the refund to appear in your account

Exchanges

Need a different size or color? We’re happy to help! The process is the same as returns – just let us know you’d prefer an exchange when you contact us. We’ll ship your new item once we receive the original back.

Return Request Template

Copy and paste the template below into an email to [email protected]:

Subject: Return Request – Order #[Your Order Number]

G’day Grease Costumes Team,

I’d like to request a return/exchange for my recent order.

Order Number: [Your Order Number]

Item(s) to Return: [Product Name(s)]

Reason for Return: [Please describe why you’re returning]

Preferred Solution: [Refund / Exchange for (specific item)]

Please send me the Returns Authorisation number and further instructions.

Cheers,

[Your Full Name]

Questions?

Our friendly customer service team is here to help! Email us at [email protected] and we’ll get back to you within 24 hours.

Now get back to what matters most – planning your next fantastic costume adventure!

Happy costuming,
The Team at Grease Costumes Shop