Privacy Policy

Last Updated: 15 January 2024

G’day costume enthusiasts! At Grease Costumes Shop (“we,” “us,” or “our”), your privacy is as important to us as finding that perfect Buzz Lightyear costume or Animal Planet outfit. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website at greasecostumesshub.com or make a purchase from our global costume collection.

1. Information We Collect

To provide you with the best costume shopping experience, we collect:

• Personal Identification Information: Name, email address, shipping address, and phone number when you create an account or make a purchase.
• Payment Information: Credit/debit card details (Visa, MasterCard, JCB) or PayPal account information, processed through secure payment gateways.
• Transaction Details: Records of costumes, props, gloves & hands, and other products you purchase.
• Technical Data: IP address, browser type, device information, and pages visited on our site.
• Communication Data: Any correspondence with us via email at [email protected].

2. How We Use Your Information

We use your data to:

• Process orders for costumes, props, and accessories, and deliver them to your location (excluding some remote areas).
• Provide customer support and respond to inquiries about our grease costumes, teen costumes, or payment issues.
• Improve our website and product offerings based on your browsing and purchasing behavior.
• Send order confirmations, shipping updates, and occasional promotional emails (you can opt-out anytime).
• Prevent fraud and ensure transaction security, especially for international payments.

3. Data Sharing and Disclosure

We value your trust and only share your information when necessary:

• Service Providers: We share data with payment processors (e.g., PayPal), shipping carriers, and IT services to fulfill orders and maintain our website.
• Legal Compliance: We may disclose information if required by Australian law or to protect our rights and safety.
• Business Transfers: In the event of a merger or sale, customer data may be transferred to the new owners.
• International Transfers: As we serve global customers, data may be processed outside your country of residence, always with adequate protection.

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Based in Gregory River, Australia, we store data on secure servers with encryption and access controls. Your payment details are encrypted using SSL technology and stored only as long as necessary to process transactions or comply with Australian financial regulations. We implement industry-standard measures to protect against unauthorized access, but no online method is 100% secure—so we encourage vigilance.

5. Your Rights

As a valued customer, you have the right to:

• Access, update, or delete your personal information stored in our account.
• Opt-out of marketing communications by clicking “unsubscribe” in our emails.
• Request information about how your data is used or file a complaint by contacting us at [email protected].
• Withdraw consent for data processing, though this may affect our ability to provide services.

We respond to all requests within 30 days, as per Australian Privacy Principles.

6. Cookies and Tracking Technologies

Like most costume shops, we use cookies to enhance your browsing experience:

• Essential Cookies: Required for site functionality, such as remembering items in your cart while you shop for costume props or gloves.
• Analytical Cookies: Help us understand how customers navigate our site (e.g., which teen costumes are most viewed).
• Marketing Cookies: Used to show relevant ads for grease costumes or food & beverage themed items on social media.

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect site performance.

7. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. The latest version will always be posted here, with the effective date noted at the top.

Happy costuming,
The Team at Grease Costumes Shop